FREQUENTLY ASKED QUESTIONS (FAQ'S)
Welcome to our FAQ section, where we've compiled answers to common questions for your convenience. If you can't find the information you're looking for, feel free to reach out to our support team for assistance.
Shipping & Delivery
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You can expect to receive your order within 3-5 days.
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Don't worry. If we miss you during the first delivery attempt, we will make a second attempt the next day. If you are unable to collect your parcel on the second attempt, it will be returned to our warehouse.
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Great news - shipping is absolutely free!
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We'll provide you with a tracking ID so you can easily check your order's status.
Returns & Exchange
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Here are the deadlines for exchanges and returns/refunds:
- Exchanges: Please make your request within 7 days of receiving the product.
- Returns/Refunds: You have 3 days from the date of delivery to request a return or refund.
You can request these by either using the 'Contact Us' option at the bottom of the page or by sending us a direct message on our Instagram handle.
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Please reach out to us on WhatsApp and share the details of the issue with the item within 7 days. If the issue is verified, we will promptly send you a replacement.
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We will process your refund by directly transferring the funds to your bank account.
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If you've messaged us and shipped the item back within 3 days, here's what you can expect:
- We'll process your return within 3 days from the date we confirm the shipment.
- After the return is processed, you can anticipate receiving your refund within the next 2-3 working days. In total, it should take 5-6 working days for your refund to be completed.
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Yes, you can exchange your item for a different style. Please follow these steps:
- Contact us within 7 days to request an exchange.
- Ship the original item back to us.
- Once we receive the item, we'll promptly send you the new item in the style of your choice.
Understanding Your Order
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To cancel your order, please follow these guidelines:
- Request the cancellation within 24 hours of placing your order.
- If your order has already been dispatched, you will need to process a return. You can find detailed information on how to do this by scrolling up.
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To redeem a discount code while making a purchase, follow these steps:
- Proceed to the checkout page.
- Enter your discount code in the designated field.
- Your total will be recalculated to reflect the discount applied.
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Absolutely, you have a 24-hour window to edit your order after making the initial purchase. To make changes, you can reach out to us via DM on Instagram, WhatsApp, or by sending us an email.
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We are sorry, but we don't accept orders by phone call. However, you can place an order using any of the following methods:
- Message us on our Instagram handle.
- Send a message on WhatsApp.
- Email us.
We're here to make the ordering process as convenient as possible for you.
Product-related Inquiries
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If your measurements are between two sizes, it's best to opt for the larger size. This choice will likely provide a more comfortable fit with some extra room. For additional guidance, you can refer to our size chart or get in touch with our customer support team for personalized assistance.
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Yes, you will receive the same product as shown in the photo, although please be aware that the color may vary slightly.
Payments & Safety
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Yes, your payment data is safe with us. We use SSL encryption to protect your information during transmission. When you make a payment with Visa and Mastercard, we only accept Secure Electronic Commerce (SEC) transactions. This ensures that the transaction is secure. After verifying the card's security, our system will contact the card's issuing bank for authorization. Once the bank confirms the transaction's authenticity, your card will be charged. If the bank doesn't confirm, the order will be canceled.
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Yes, we accept online payments.
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We offer Cash On Delivery(COD) and online card payments (Visa and Mastercard).
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A declined card can result from various factors such as insufficient funds, exceeded credit limit, incorrect information, or security concerns. To find out the exact reason, please contact your bank or card issuer.
Any Other
Please Contact Us If You Have Any More Questions by Clicking the Link Below.