Return & Exchange Policy

At Vistal, we want to ensure your complete satisfaction with your purchase. To help you make informed decisions and provide a seamless shopping experience, we've outlined our Return and Exchange Policy as follows:

Exchanges:

  • You can request an exchange within 7 days of receiving the product.
  • To initiate an exchange, please contact us using the 'Contact Us' option at the bottom of the page or by sending us a direct message on our Instagram handle.
  • Follow these steps for an exchange:
    1. Contact us within 7 days to request an exchange.
    2. Ship the original item back to us.
  • Once we receive the item, we'll promptly send you the new item in the style of your choice.

Returns/Refunds:

  • You have 3 days from the date of delivery to request a return or refund.
  • To initiate a return or refund, please contact us using the 'Contact Us' option at the bottom of the page or by sending us a direct message on our Instagram handle.
  • If you receive faulty or damaged items, please reach out to us on WhatsApp and share the details of the issue with the item within 7 days. If the issue is verified, we will promptly send you a replacement.
  • We will process your refund by directly transferring the funds to your bank account.

Return and Refund Process:

If you've messaged us and shipped the item back within 3 days, here's what you can expect:

  • We'll process your return within 3 days from the date we confirm the shipment.
  • After the return is processed, you can anticipate receiving your refund within the next 2-3 working days.
  • In total, it should take 5-6 working days for your refund to be completed.

Return Shipping Instructions:

Upon acceptance of your return, we will provide you with detailed instructions on how and where to ship the items. Our team will guide you through the return shipping process to ensure it is convenient and hassle-free.

At Vistal, we value your satisfaction, and our team is dedicated to making your return or exchange process as smooth as possible. If you have any questions or concerns, reach us by email at support@wearvistal.com or Whatsapp us at +92 327 2573899.